ABOUT MISSMATCH

Missmatch is a curated online destination for authentic streetwear and fashion, connecting buyers with a carefully sourced collection of sought-after local and international brands.

We work with a network of pre-approved suppliers and consignors who provide products for us to sell on their behalf. Every item is authenticated and carefully inspected to ensure it is either new and unworn or in exceptional pre-owned condition before being made available for purchase.

As passionate streetwear enthusiasts, we take pride in sourcing rare, unique and exclusive pieces from around the world and delivering them directly to our customers throughout South Africa and internationally.

SHIPPING AND DELIVERY POLICY

Domestic Shipping

Missmatch will cover the cost of standard shipping (2-4 business days). 

If you prefer a faster delivery, express (2-4 business days) or overnight (next business day) shipping will be at your own expense. 

Orders will be processed within 2 business days, subject to availability and receipt of payment. Once your order is processed, you will receive an email confirmation with a tracking number. 

All shipments are delivered to your door within South Africa via The Courier Guy. For tracking, please use this link: https://portal.thecourierguy.co.za/track.

Missmatch will coordinate with the courier to ensure timely delivery, however please note that the courier service is outsourced, and delivery timelines may be subject to their control.

International Shipping

We are pleased to offer Express International shipping via FedEx & UPS. Import duties, taxes, and charges are included and payable at checkout.

On average, international deliveries take 3-6 business days, but can range from 5-15 days depending on the regulations in your country. 

Please note that delivery times exclude weekends, public holidays, and require signature authorization. Shipments are processed Monday through Friday, excluding public holidays.

We do not accept international returns or exchanges. All SALES are FINAL.

RETURNS, REFUNDS & EXCHANGES

Due to the nature of our store the supply of goods and services under Missmatch is dependent on availability. If unavailable, the client will receive a full refund within three business days. Please be advised that all consignment sales are final and are neither returnable nor refundable. We do offer exchanges provided we have size availability and stock.

Damaged Goods Return Policy

Damaged goods can be returned within 7 days of purchase, provided they meet the conditions outlined in our Returns & Refunds Policy. We reserve the right to deny returns that do not meet these criteria or fall outside the specified timeframe.

PRODUCT CONDITION

Missmatch specialises in the sale of authenticated new, unworn and premium pre-owned products.

Product condition is assessed and disclosed to the best of our ability. Customers are encouraged to review product descriptions and images carefully before making a purchase.

By completing a purchase, the customer acknowledges that certain items may be pre-owned and may display minor signs of wear consistent with their condition grading.

If we cannot confidently verify an item’s authenticity or quality, it simply won’t be listed.

PAYMENT METHOD

Payment may be made via Visa debit or credit, Apple Pay, Samsung Pay, Mobicred, Snap scan or by Instant EFT into the Missmatch bank account, the details of which will be provided on request.

CARD ACQUIRING AND SECURITY

Card transactions will be acquired for Missmatch via Payfast who are the approved payment gateway for all South African Acquiring Banks. Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.

CUSTOMERS DETAILS STORED SEPARATE FROM CARD DETAILS

Customer details will be stored by Missmatch separately from card details which are entered by the client on Payfasts secure site. For more detail on Payfast refer to www.payfast.co.za.

CUSTOMER PRIVACY POLICY

Protecting the personal information of customers is important to us and we will take all steps to do so. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act of 2000 (PAIA). 

COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and (Missmatch chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

CONTACT INFORMATION

sales@missmatch.co.za

+27 79 736 6823

Instagram: @missmatch_ZA