DOMESTIC SHIPPING

• Missmatch covers the cost of standard shipping within South Africa (2–4 business days). You’re welcome.
• Need your order sooner? We can arrange express or overnight delivery at your expense.
• Orders are processed within 2 business days, subject to stock availability and receipt of payment. Once your order has been processed, you’ll receive a confirmation email along with tracking information.
• All South African deliveries are fulfilled via The Courier Guy and delivered directly to your door.

Need to track your order?
https://portal.thecourierguy.co.za/track

While we work closely with our courier partners to ensure timely delivery, delivery timelines remain subject to the courier’s operational capacity and circumstances beyond our control.

INTERNATIONAL SHIPPING

We offer international shipping via FedEx and UPS.

Import duties, taxes and associated charges are calculated and payable at checkout.

Estimated delivery times:

• Express International: 3–6 business days
• Extended destinations: 5–15 business days
• Delivery times exclude weekends and public holidays.

All international shipments require signature authorisation upon delivery.

Please note that all international sales are final and are not eligible for returns, refunds or exchanges.

PACKAGING

All orders are shipped in protective packaging designed to maintain the integrity and condition of your items during transit.

While every precaution is taken to ensure safe delivery, Missmatch cannot be held liable for damage that occurs while goods are in transit with third-party couriers.

Please note that all delivery estimates are indicative and may be affected by public holidays, severe weather events or circumstances beyond our control.

RETURNS & REFUNDS

Due to the nature of our inventory, all products are subject to availability.

Should an item become unavailable after purchase, you will receive a full refund within 3 business days.

All consignment sales are final and are not eligible for return or refund.

Exchanges may be considered where alternative sizes or replacement stock are available.

DAMAGED GOODS POLICY

Damaged goods may be reported within 7 days of delivery.

To qualify for assessment:

• Proof of purchase must be provided.
• The item must not have been damaged through misuse, mishandling, improper care or normal wear and tear.
• Supporting images or additional information may be requested.

Our team will assess all claims and may require up to 3 business days to complete the review process.

HOW TO REPORT A DAMAGED ITEM

Contact our team as soon as possible after receiving your order.

If your claim is approved, we will provide instructions for returning the item or arrange collection where applicable.

RESOLUTION OPTIONS

Where possible, we will replace the item with an equivalent product.

If a replacement is unavailable, an alternative resolution will be discussed with you.

All outcomes and updates will be communicated promptly via email.